FCA Design Center - Study finds that independent flooring retailers are preferred over home centers

Study finds that independent flooring retailers are preferred over home centers

For Immediate Release

A recent study conducted by Consumer Reports® found that a majority of consumers were more highly satisfied with remodeling contractors employed or recommended by a local independent store than they were with contractors employed or recommended by Home Depot and Lowe’s (read a summary of the report here). The results were gathered from a survey of 13,000 consumer remodeling experiences, which generally involved an addition to or remodeling of a bathroom, kitchen, deck, siding, roofing, windows or doors. Contractors employed or recommended by a local independent store received the highest overall reader score, over contractors chosen by the reader, employed or recommended by manufacturers, and employed or recommended by Home Depot/Expo Design Center and Lowe’s. According to the report, “Contractors not affiliated with home centers scored higher in the quality of workmanship and materials, speed of work, communication skills, and ability to keep costs down than those from Home Depot or Lowe’s.” “These findings reflect very positively on our company,” said Bob Hill, President. “Here at FCA, we have always been committed to hiring and training our own installers in order to provide the best customer service possible. This study from Consumer Reports, a trusted source of information for millions of consumers, now substantiates the value of what we’ve been doing at FCA for 30 years.” Floor Covering Associates, Inc. was founded in 1976 by owner Robert Hill as a single-location carpet store with only two employees. More than thirty years later, FCA has grown to become one of the largest floor covering businesses in the country, with seven locations in the Chicagoland area and a nation-wide buying group of more than 50 privately owned flooring stores, known as FCA Network. FCA offers a high quality selection of carpeting, hardwood, tile, laminate and stone flooring. FCA also offers home interior design services at the Naperville-based FCA Design Center. For more information, please visit www.fcainc.com